These terms and conditions shall apply to all transactions conducted via the charmina.eu website. Please read them carefully before placing your order and print a copy for future reference. Please note that in these terms and conditions "you", "your", "yours" and "yourself" are references to any person ordering goods from the website, and "we", "our" and "ours" are references to NeoSpa.com.

Notification of changes

We may change these terms and conditions from time to time without notice. Any changes will apply to subsequent orders.

Order procedure

To place an order for any goods you should follow the procedures set out on the basket page of the website, and it is your responsibility to ensure that all details of any order are complete and accurate.

Placing an order

Each order shall be an offer by you to purchase goods subject to these terms and conditions. We will not be bound to supply any goods ordered until we have notified you of our acceptance of an order. We are entitled to reject any order and will notify you of any such rejection.

Delivery

Goods will normally be delivered within 72 hours of us accepting your order before 8am on the day of purchase. We will contact you by email if delivery is likely to be delayed beyond these periods, giving you the option to cancel your order.

Postage and Packing

Unless otherwise stated, postage and packing shall be charged in addition to the price of the goods themselves and will vary according to the delivery address, weight and size of the goods ordered, and the method of postage preferred.

Payment

Full payment for any goods ordered must be made by credit card or via paypal in advance of delivery. All prices are in Euros. We will reserve payment from your card at the time we receive your order. The conversion of your currency to Euros may be subject to exchange rate fluctuations.

Availability

All goods are advertised for sale subject to availability. In the event of us being unable to supply the goods ordered, we will inform you as soon as possible. Where goods are unavailable for any reason, we may propose to provide you with substitute goods of equivalent quality and price. Should any goods ordered not be available or any substitute goods not be to your reasonable satisfaction, we ask that you return the goods to us at your expense. If you have already paid for the substituted goods or any goods that are not available (for example, where you have paid by credit card or paypal), a full refund of the purchase price will be given.

Colours, Sizes and Measurements

All colors, sizes and measurements shown on the website are approximate.

Pricing

We try to ensure that the prices indicated on the website are up to date and accurate. However, we accept no liability for any errors and omissions and the final price of goods is the price in force at the time of us accepting your order. If a product has been listed at a lower price by mistake and you have ordered that product, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, a full refund will be issued.

Faulty Damaged Goods

If goods are found to be faulty or damaged upon delivery or not of satisfactory quality, please contact charmina.eu within seven working days of receipt of the goods. We will, at our option, deliver replacement goods or refund the price paid.

Returns

All goods which you intend to return must be kept in good condition whilst in your possession.

Complaints

In the event of any complaint arising from your use of the website please contact us.

Note

These terms and conditions shall constitute the entire agreement between the parties. No variation of these terms and conditions shall be valid unless it is in writing and signed by the parties.